BizBooks: Matt Watkinson

Matt Watkinson is an internationally renowned author, speaker, and business consultant. He has been cited and interviewed by the world's leading research firms, and invited to address industry leaders worldwide. His first book, The Ten Principles Behind Great Customer Experiences, won the CMI's Management Book of the Year Award in 2014.

Get his book here: https://www.amazon.com/Grid-Decision-...

About Gene: Gene Marks is a former columnist for The New York Times and The Washington Post and now writes weekly on political, economic, management and technology issues affecting small and mid-sized businesses for The Guardian, The Hill, The Philadelphia Inquirer, The Washington Times, Forbes and  Entrepreneur. He runs a 10 company financial and technology consulting firm near Philadelphia.